E-Learning Courses

Course Description

Communication in the public service is about the process of exchanging ideas, thoughts, opinions, knowledge and data so that the message is received and understood with clarity and purpose by concerned stakeholders. Developing communication skills through the right training can enhance team efficiency and improve the outcomes of services being delivered to the public. This course provides the fundamentals for those who want to improve the way they communicate with the different stakeholders of an organisation.

To complete this course, learners are required to go through a pre-course mini-test, four modules, a case study and successfully pass the post-course test.

Certification

Upon successful completion of the course, you will receive a successful `Completion Badge` that validates your expertise in the subject matter. Our badge demonstrates your commitment to professional growth and sets you apart in a competitive job market. Showcase your skills and enhance your career prospects with this valuable credential.

Learning Outcomes

By the end of this programme, learners should be able to:

• Define manager communication
• Understand the importance of good communication in the public service
• Describe how to improve communication in the public service
• Explain what effective communication is and be aware of the communication process
• Grasp the importance of conversation as part of communication
• Discuss team working and team dynamics
• Recognise that appreciating diversity and respective different cultures is an essential part of effective communication
• Recognise the importance of negotiating, building networks and engaging with stakeholders