E-Learning Courses

Course Description

Management in the public service is about being responsible for the leadership, direction, training and operational management of areas specialising in public services. A good manager in the public service should not only possess great leadership skills but possess other management skills that would contribute to positive outcomes. This course provides the fundamentals for those who want to become a manager or improve their management skills through four key dimensions: vision, achievement, ownership and collaboration. To complete this course, learners are required to go through a pre-course mini-test, five modules, a case study and successfully pass the post-course test.

Certification

Upon successful completion of the course, you will receive a successful `Completion Badge` that validates your expertise in the subject matter. Our badge demonstrates your commitment to professional growth and sets you apart in a competitive job market. Showcase your skills and enhance your career prospects with this valuable credential.

Learning Outcomes

By the end of this programme, learners should be able to:

• Explain management in the public service context
• Understand the difference between management and leadership with regards to certain criteria
• Describe the characteristics that form a good manager in the public service
• Perceive the importance of strategic and risk management
• Grasp the components that help to manage through achievement
• Discover how time management, taking initiative, learning from mistakes, decision making and problem-solving are important for good management
• Demonstrate the significance of properly managing meetings, project management and conflict management